Refund policy

Returns or exchanges are allowed within 30 days from the date of purchase.

The product must be in its original, unused condition to qualify for a return or exchange.

Refunds are issued after receiving the product and confirming it is in its original condition.

For deliveries via Bino Kids couriers or branches, the refund is processed through the original payment method.

For deliveries via Aramex, the refund is issued through Vodafone Cash or the customer’s original payment card via the relevant administration.

Returns or exchanges through branches do not require any shipping fees.

Our team coordinates the collection and replacement of products to ensure the correct order is delivered as quickly as possible.

We strive to provide the best online shopping experience while ensuring all orders are accurately fulfilled.