Frequently Asked Questions
About Bino Kids
What is Bino Kids?
What is Bino Kids?
Bino Kids is a children's clothing brand in Egypt that offers high-quality products for children from one day old up to 16 years old, with unique designs and competitive prices.
Where are the branches of Bino Kids located?
Where are the branches of Bino Kids located?
Our operations are based in Egypt, with branches in Alexandria and Damanhour, and delivery is available throughout the country.
Products
Are Bino Kids products safe and genuine?
Are Bino Kids products safe and genuine?
Yes, all products are made from high-quality materials and are carefully designed to provide comfort and durability.
What is the target age range for your products?
What is the target age range for your products?
We offer children's clothing from one day old up to 16 years old.
Orders
How can I submit an application?
How can I submit an application?
The application can be submitted via the Beno Kids app, website, Facebook page or WhatsApp.
Can the order be modified or cancelled?
Can the order be modified or cancelled?
Once your order is confirmed, modifications may be limited. Please contact us as soon as possible.
Shipping and Delivery
What delivery options are available?
What delivery options are available?
Delivery is available through Beno representatives in Alexandria, branches, or via Aramex for delivery throughout Egypt. For more details, please learn more .
How long does delivery take?
How long does delivery take?
Most orders are delivered within 48 hours, and some orders may take up to 72 hours depending on the location.
Returns and exchanges
Can I return or exchange the product?
Can I return or exchange the product?
Yes, returns and exchanges are available within 30 days, provided the product is in its original condition and unused. For more details, please Learn more .
Who bears the shipping costs for returns?
Who bears the shipping costs for returns?
Beno Kids will bear the shipping costs for damaged or incorrectly delivered products, while the customer will bear the shipping cost if they wish to return the item due to a difference in size or personal choice.
Payment
What payment methods are available?
What payment methods are available?
Payment can be made in cash upon delivery, or via Visa, Mastercard, Meeza card, or Vodafone Cash.
Is electronic payment safe?
Is electronic payment safe?
Yes, all transactions are conducted through trusted and secure payment gateways.
Do you need help?
Don't hesitate to contact us, our team is ready to answer your questions and help you at any time!
